📜 Privacy Policy

Roadside-Pro 24/7 Roadside Assistance
Effective Date: April 23, 2026

1. Introduction

Roadside-Pro 24/7 Roadside Assistance (“Roadside-Pro,” “we,” “our,” or “us”) operates a mobile application that allows users to request roadside services including lockouts, jump starts, tire changes, fuel delivery, towing, winch-out services, and mobile mechanic diagnostics.

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application or services.

2. Information We Collect

Personal Information

When you submit a service request, we may collect:

  • Full name

  • Phone number

  • Vehicle information (make, model, condition)

  • Service request details

Location Information

  • GPS location (only when you tap “Use My GPS Location” or submit a request)

  • Manually entered address or location

Service Details

  • Questionnaire responses (e.g., tire condition, lockout details, towing details)

  • Notes or descriptions you provide

3. How We Use Your Information

We use your information to:

  • Process and respond to service requests

  • Dispatch roadside assistance services

  • Contact you regarding your request

  • Provide quotes and service updates

  • Improve our services and customer experience

4. Location Data Usage

We only collect your location when you:

  • Actively choose to share it

  • Submit a service request

We do not track your location in the background.

5. Data Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Roadside-Pro technicians or subcontractors performing the service

  • Service partners required to complete your request

  • Legal authorities when required by law

6. Data Retention

We retain your information only as long as necessary to:

  • Complete your service request

  • Maintain service records

  • Comply with legal obligations

7. Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no system can be guaranteed to be 100% secure.

8. Your Rights

You have the right to:

  • Request access to your data

  • Request correction of inaccurate information

  • Request deletion of your personal data

To make a request, contact us using the information below.

9. Third-Party Services

We may use third-party services for:

  • Mapping and GPS functionality

  • Communication (SMS or email notifications)

These services may collect limited data as required to function.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a new effective date.

12. Contact Information

Roadside-Pro 24/7 Roadside Assistance
Phone: 256-481-8646
Email: taylor@roadside-pro.com
Website: https://www.roadside-pro.com


Roadside-Pro offers 24/7 roadside assistance including lockout service, jump starts, tire changes, fuel delivery, towing, winch-out services, and mobile mechanic diagnostics throughout North Alabama.