📜 Privacy Policy
Roadside-Pro 24/7 Roadside Assistance
Effective Date: April 23, 2026
1. Introduction
Roadside-Pro 24/7 Roadside Assistance (“Roadside-Pro,” “we,” “our,” or “us”) operates a mobile application that allows users to request roadside services including lockouts, jump starts, tire changes, fuel delivery, towing, winch-out services, and mobile mechanic diagnostics.
This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application or services.
2. Information We Collect
Personal Information
When you submit a service request, we may collect:
Full name
Phone number
Vehicle information (make, model, condition)
Service request details
Location Information
GPS location (only when you tap “Use My GPS Location” or submit a request)
Manually entered address or location
Service Details
Questionnaire responses (e.g., tire condition, lockout details, towing details)
Notes or descriptions you provide
3. How We Use Your Information
We use your information to:
Process and respond to service requests
Dispatch roadside assistance services
Contact you regarding your request
Provide quotes and service updates
Improve our services and customer experience
4. Location Data Usage
We only collect your location when you:
Actively choose to share it
Submit a service request
We do not track your location in the background.
5. Data Sharing
We do not sell, rent, or trade your personal information.
We may share your information only with:
Roadside-Pro technicians or subcontractors performing the service
Service partners required to complete your request
Legal authorities when required by law
6. Data Retention
We retain your information only as long as necessary to:
Complete your service request
Maintain service records
Comply with legal obligations
7. Data Security
We implement reasonable administrative and technical safeguards to protect your information. However, no system can be guaranteed to be 100% secure.
8. Your Rights
You have the right to:
Request access to your data
Request correction of inaccurate information
Request deletion of your personal data
To make a request, contact us using the information below.
9. Third-Party Services
We may use third-party services for:
Mapping and GPS functionality
Communication (SMS or email notifications)
These services may collect limited data as required to function.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a new effective date.
12. Contact Information
Roadside-Pro 24/7 Roadside Assistance
Phone: 256-481-8646
Email:Â taylor@roadside-pro.com
Website:Â https://www.roadside-pro.com
Roadside-Pro offers 24/7 roadside assistance including lockout service, jump starts, tire changes, fuel delivery, towing, winch-out services, and mobile mechanic diagnostics throughout North Alabama.