Privacy Policy

Last updated: October 8, 2026

Who we are

Roadside-Pro provides 24/7 towing and roadside assistance across North Alabama from our base in Hanceville, Alabama. This policy explains what personal information we collect when you call us, use our website at roadside-pro.com, or request service, and how we use and protect it.

By using our website or services, you agree to this policy. If you have questions, call us at (256) 481-8646.

Information we collect

Information you give us. When you call or request service, we may collect:

• Your name and phone number

• Your location or the address where you need help

• Details about your vehicle (make, model, color, license plate)

• A description of the problem and any message you send us

• Payment and billing details needed to complete your service

Information collected automatically. When you visit our website, our website provider (Wix) and its tools may collect basic technical information, such as your device type, browser, approximate location based on your IP address, and the pages you view.

How we use your information

We use your information to:

• Dispatch a technician or tow truck to your location

• Call or contact you about your service request

• Send invoices and process payments

• Keep records of the service we provided

• Improve our website and services

We do not sell your personal information.

Who we share it with

We share your information only when needed to provide our services or when required by law:

• Service providers that help us run our business, such as our website host (Wix), our dispatch software, and our payment processor. They may use your information only to provide services to us.

• Insurance companies or motor clubs, when you ask us to bill them or provide proof of service.

• Law enforcement or government agencies, when required by law, such as for a police-requested tow or a court order.

Cookies and analytics

Our website uses cookies, small files stored in your browser, so the site works properly and so we can see how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work correctly without them.

How long we keep it and how we protect it

We keep service and billing records for as long as we need them for business, tax and legal purposes. We use reasonable safeguards to protect your information, but no website or system is completely secure.

Your choices

• Access or correction. Call us to ask what information we have about you or to correct it.

• Deletion. You can ask us to delete your information, except records we must keep for legal or tax reasons.

• Calls and texts. We contact you only about service you requested. Tell us if you would like us to stop.

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes and contact

We may update this policy from time to time. The date at the top shows when it last changed.

Questions about this policy or your information:

Roadside-Pro, Hanceville, Alabama

Phone: (256) 481-8646

Email: taylor@roadside-pro.com